Refund Policy

At Kaktus Mexican Restaurant, your satisfaction is our highest priority. This Refund Policy outlines the conditions under which you may be eligible for a refund and provides clear instructions on how to submit a request.

1. Reservation Cancellations:

• If you need to cancel your reservation, we kindly ask that you notify us as early as possible.

• Cancellations made at least 24 hours in advance will qualify for a full refund.

• Cancellations made within 24 hours of the scheduled reservation may result in a partial refund or no refund, depending on the booking terms at the time.

2. Dissatisfaction with Your Experience:

• We strive to ensure every guest has an exceptional experience at Kaktus Mexican Restaurant. If you are unsatisfied with your visit, please contact us immediately so we can address the issue and offer a suitable resolution.

• Depending on the circumstances, we may offer a full or partial refund or provide an alternative, such as a gift voucher, to make it right.

3. How to Request a Refund:

• To request a refund, please contact us at [Email] with your reservation or transaction details.

• We will process your request promptly and keep you informed about the status.

4. Exemptions:

• Certain products, services, or special events may not be eligible for a refund. This typically applies to customized services, limited-time promotions, or non-refundable bookings.

5. Policy Changes:

• We may update this Refund Policy periodically. Please check back regularly for any changes or updates.

6. Contact Us:

• If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at [Email]. We are here to assist you.

Update: [12.03.2024]